The NHS has a comprehensive complaints procedure which applies to all NHS organisations.

If you have a complaint or concern about care you have received within the NHS, please contact your local hospital or trust.

If you wish to complain about the care or treatment you have received at an NHS organisation in London (such as a GP surgery, dentist, health clinic or hospital) you should make your complaint to them directly. All NHS trusts and Primary Care Trusts have Complaints Managers so your concerns will be responded to thoroughly.

If you have a complaint about NHS London, the Strategic Health Authority for London, you should direct your complaint to:

Ruth Carnall
Chief Executive
NHS London
Southside
105 Victoria Street
London SW1E 6QT

You can also write to this address with any comments or compliments you may have about the services you have received or use our general enquiries form.