Publications

Policies and guidelines from NHS London

London Competition Dispute Resolution Process
NHS London has established a competition dispute resolution process, in line with its responsibilities under the Principles and Rules for Co-operation and Competition (PRCC).
NHS London Complaints policy
The NHS Complaints Procedure applies to all NHS organisations, including NHS London. The aim is to provide a quick but thorough response to a complaint by those who are directly responsible.
Reporting serious incidents
NHS London needs to receive information on serious incidents from NHS organisations within its boundaries in order to both identify learning opportunities for improving patient safety, and to ensure that trusts and commissioners have robust arrangements in place to investigate incidents and prevent reoccurrence.