The purpose of Service Introduction is for LPfIT and BT to assure a release from a supplier, service and trust Service Management perspective . The level of assurance is determined by the release type and care setting.

• Declaration of Intent (DoI)
• Appendix A: Trust Service Management Responsibilities
• Service Rehearsals

Declaration of Intent (DoI)

This document describes the responsibilities of both the trust and LPfIT to ensure the effective provision of IT services deployed at a trust. The LPfIT Deployment managers deliver these to Trusts when signing the trust up to their responsibilities during deployment. Appendix A lists the Service management responsibilities the trust has to sign up to, in order for processes to work effectively after go live. Appendix A should be signed by the Director of IT.

• Cerner DoI (doc)
• eSAP DoI (doc)
• RIO DoI (doc)
• RiO R1 Service Brief (doc)

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Appendix A: Trust Service Management Responsibilities

The purpose of this document is to assist Trusts with implementing the Trust responsibilities referenced in the Declaration of Intent (DoI) document. This document aims to help understand the responsibility of undertaking Service Management and where to find more detailed information on processes and procedures.

• LPFIT DoI Guidance Pack (doc)

NOTE: Links on document names are direct links to the website section, not always the actual document.

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Service Rehearsals

Service Desk Service Rehearsal: As part of the deployment cycle of a new product one of the final stages is for the Local Service Desk to carry out scenario tests. These tests are carried out to ensure all processes and communication links are working between the Trust and BT. The tests are conducted following a short workshop at which the BT Service Desk explain the incident management process and triage forms. The tests themselves comprise of high and low severity incidents and are designed to show how incidents progress through the various stages. Upon completion of successful tests the Local Service Desk is deemed ready to proceed with a Live service.

Change, Release and Problem Management Service Rehearsals: The service rehearsal process tests the communication channels by which the Trust will receive documentation from LPfIT. LPfIT will distribute a ‘dummy' document to the Trust to ensure all requested/required recipients/mailboxes receive the communication and are able to reply to the message

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RiO R1.0 Service Brief

• RiO R1.0 Service Brief