The PDS National Back Office (PDS NBO) has evolved from the existing NHS Central Register service provided by the Office for National Statistics to the NHS. It is responsible for resolving incidents with a patient's demographic record in the NHS Care Records service.

• More information available on NBO website

Local Service Provider and National Service Provider Engagement Model for London Trusts

The engagement model diagram below shows both the contractual and additional engagement points that can be used by London Trusts when engaging with the London Local Service Provider (LSP) Service Desk delivered by BT, the CfH Service Desk delivered by CfH and the National Service Provider Service Desks (NSP) delivered by BT and ATOS Origin.

• Trust Engagement with LSP Model (doc)