The primary goal of the incident management process is to restore normal service operation as quickly as possible.

This has the effect of minimising the adverse impact on business operations, ensuring that the best possible levels of service quality and availability are maintained. 'Normal service operation' is defined here as service operation within service level agreement (SLA) limits.

Higher severity status page

In the event of a service failure please refer to the status page for information.

If you are experiencing service issues and the status shown does not reflect your situation please contact the NHS CFH service desk using your dedicated phone number or alternatively raise an incident by email to: cfh.npfitservicedesk@nhs.net

Higher severity service incidents notifications

If your role requires you to be informed of higher severity service incidents (HSSI), i.e. severity 1 and severity 2 incidents by email notification you can either subscribe to the CfH national service bridge communications lists or advise LPfIT service management. Your email address will be passed to the BT major incident management team (MIM) who will send out BT communications regarding HSSIs.