The CFH National Service Desk provides first line helpdesk support service to all non-Accredited NHS Local Service Desks (LSDs) who require support in managing National Programme system related incidents.

Why use the National Service Desk?

• Provides a quality standard
• Assists NHS trusts:
  • Facilitating improvement in capability for service desk
  • Demonstrating ability to deliver to agreed standards
  • Justification for spend
  • Improving first time fix and shorten resolution times
  • Improves relationship between suppliers and end users

Some of the supported applications/systems

• Choose & Book
• iPM
• CMS
• PDS
• NHS Mail
• N3
• SystemOne
• NBO
• Smartcard & RA